Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Do you ship internationally?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I track my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
for Canada Delivery Times: Standard shipping typically takes 5-7 business days. Order Processing All cat trees are built to order. Build times vary depending on design and current workload. Tracking information is sent as soon as your order ships.
Shipping Costs:For Cat Tree Shipping Rates Because our cat trees are large, heavy, and built with premium materials, shipping is based on size: • Small Cat Trees: Flat rate of $50 CAD • Large Cat Trees: Flat rate of $100 CADsmaller products and accessories, shipping is calculated at checkout based on: • Weight • Size • Destination
⭐ Shipping to the United States • We ship our handcrafted cat trees to the US for $75–$150 USD, depending on location. • Cat trees are oversized and heavy, which makes shipping more expensive than standard parcels. • We cover a large portion of the real shipping cost to keep your rate as low as possible. • Due to size and weight limits, some models may require multiple packages for safe delivery. • All orders are packed securely to ensure your tree arrives in perfect condition.